Senior Master Data Analyst - Group Master Data Governance

About DKSH

DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.

Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 32,450 specialists, generating net sales of CHF 10.7 billion in 2020. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Delivering Growth – in Asia and Beyond.

Drive Growth. Be the Difference. Join DKSH.

DKSH’s strength lies in our great diversity of services, industries, clients, products, regions, and employees from various cultures. We are proud of our people: they are the best in the industry and the reason for our business success. They are passionate, energetic, and purposeful, positively touching millions of lives through the products and services we provide. Join us today if you are ready to “Drive Growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career and take business responsibility, and have a positive impact that touches people’s lives.

Job Responsibilities

Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Provide problem determination, resolution of application/technical issues within the service level expectations set
Provide support and solutions to better utilize current IT Application systems in meeting user requirements, service and change requests
Develop and maintain business continuity plans for identified critical applications to ensure business continuity. Conduct training and application demonstrations for business users
Maintain internal processes, quality standards and documentation to ensure compliance with regulatory standards/audits
Ensure adherence of IT application development/deliverables within global templates and established standards
Share IT best practice within DKSH
Develop and maintain IT Application support processes/procedures in ensuring adherence to service level agreements and objectives
Resolve IT Application issues and escalate complex issues in a timely manner, according to service level agreements and objectives
Communicate user needs and priorities
Provide support and ensure adherence to service levels

Functional skills and knowledge:

Bachelor's degree in Computing/Information Technology or equivalent
Up to five years' experience in similar role
Demonstrate knowledge of IT system environments (e.g. Microsoft product operating systems, networking, platforms and databases, etc.) and implementation of IT applications (e.g. SAP, mobility applicatons, supply chain solutions, .Net and SaaS)
Demonstrate knowledge in providing application implementation support, issue identification and resolution
Demonstrate knowldege in developing and maintaining policies, procedures, standards and guidelines
Be abreast of the latest technologies and technological opportunities within the specific domain/area of expertise
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in local language and ideally in English, both written and spoken

Back to job offers

Md Aris Bin Md Isa
Assistant Manager, Resourcing & Talent Acquisition

DKSH Corporate Shared Services Center Sdn. Bhd.
Level 8, Menara KEN TTDI
No. 37, Jalan Burhanuddin Helmi,
Taman Tun Dr Ismail, 60000 Kuala Lumpur.
Phone: +6 03 2778 4893, Mobile +6 019 399 4496,